Shipping policy

Shipping Policy

Dr Aziz Pharmacy ships two kinds of orders: products bought in the online shop (supplements, over-the-counter items and medical equipment) and prescription medications dispensed by the pharmacy. Each has its own rules below.

SHOP ORDERS

1. Shipping method: Standard shipping, 5 to 7 days, within the United States. We do not ship shop orders outside the United States.

2. Shipping rates: Calculated at checkout from the weight, size and destination of your order, and shown before you pay. We offer free standard shipping; eligibility may vary by destination and product availability and is subject to change.

3. Processing time: Orders are typically processed and shipped within 2 business days of purchase. Processing may take longer during peak seasons or promotions.

4. Delivery timeframes: Delivery estimates depend on product availability, the shipping method and the destination. We aim to deliver within the estimate given at checkout.

5. Tracking: When your order ships you receive a confirmation email with a tracking number. Track it on the carrier's website.

6. Shipping restrictions: Some items have shipping restrictions because of size, weight or regulations. These are noted on the product page, and we may cancel an order that cannot ship under them.

7. Shipping address: Please check that the address you enter at checkout is complete and correct. We are not responsible for orders shipped to an incorrect or incomplete address provided by the customer.

PRESCRIPTION MEDICATIONS

We are committed to delivering your medications safely, securely and on time. This section explains how we package, ship and track prescriptions sent to our patients.

Where we ship: Dr Aziz Pharmacy ships prescription medications only to patients located within the State of Indiana.

Order processing: Once your prescription has been reviewed and verified by our pharmacist, our team prepares it for shipment. Before your package leaves the pharmacy we verify the correct patient and shipping address; the correct medication, strength, dosage form and quantity; and any required ancillary supplies or patient education materials. Any discrepancy is resolved before your medication ships.

Packaging and product integrity: Medications are packaged in materials suited to their storage requirements, which may include insulated containers, cold packs or protective padding. Temperature-sensitive medications ship in validated cold-chain packaging to help maintain proper storage conditions in transit. All shipments use tamper-evident packaging. For your privacy, nothing on the outside of the package identifies its contents. Applicable medication guides, patient information sheets or auxiliary labels are included.

Carriers and delivery timing: We work with trusted national carriers (USPS, UPS and FedEx) and choose the shipping method based on your medication's storage and handling requirements, your location within Indiana, and the urgency of your prescription. We aim to ship with enough lead time for you to receive your medication before your current supply runs out or before a scheduled dose. Time-sensitive prescriptions are prioritized to help avoid any interruption in your therapy.

Weather and emergency delays: During severe weather or other emergency conditions we may briefly hold a shipment to protect medication integrity. If this affects a time-sensitive prescription, our pharmacist will evaluate the situation and work with you on the best alternative.

Tracking your shipment: Once your order ships you are notified with the expected delivery date and tracking information, provided by the pharmacy and/or the carrier. Proof of delivery, including a signature when required, is kept as part of your patient record.

Shipping delays: If a delay or shipping exception occurs we monitor the shipment with the carrier, notify you of the delay and give you an updated delivery estimate when available, and alert our pharmacist immediately if the delay involves a time-sensitive or temperature-sensitive medication. If a cold-chain shipment is delayed beyond the medication's approved temperature and time range, it will not be delivered to you. It is returned to the pharmacy for evaluation and appropriate handling.

Lost shipments: If your shipment is lost in transit we contact the carrier to investigate, notify you of the shipment's status, evaluate whether replacement medication is needed to prevent any interruption in your treatment, and coordinate a reshipment or other appropriate solution. Our pharmacist reviews every delayed or lost shipment involving a possible therapy interruption to determine the next steps for your care.

QUESTIONS

Shop orders: 317-842-5771 or shop@drazizrx.com.
Prescription shipments: 317-842-5771 or info@drazizrx.com.
Dr Aziz Pharmacy, 7320 E 82nd St, Indianapolis, IN 46256.

This policy is reviewed annually and may change to remain consistent with applicable pharmacy regulations and best practices. Changes are posted on this page.